Grievance Redressal Process
Escalation matrix and certified complaints logs as filed with SEBI and BSE.
Complaint Escalation Flow
We value your concerns above everything else. If you face any issues with our services, please follow the formal escalation protocol below for immediate resolution:
Email Support Hotline
Write to us at raalokdaiya@gmail.com or call +91 93311 11888. Most operational issues are resolved within 24 hours.
Compliance Desk
If Level 1 is unresolved within 3 days, escalate directly to the compliance email desk for immediate partner intervention.
Regulatory Escalation
If still unsatisfied after 30 days, register grievances directly on the SEBI SCORES portal (scores.sebi.gov.in) using Registration INH000011468.
Escalation Matrix
Below are the key contacts you may approach based on the nature or escalation level of your concern:
| Designation | Contact Person Name | Office Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Head of Customer Care | Alok Daiya | 18, Brojodulal Street, Kolkata 700006 | +91 9331111888 | raalokdaiya@gmail.com | Mon–Fri, 10:00 AM – 6:00 PM |
| CEO | Alok Daiya | 18, Brojodulal Street, Kolkata 700006 | +91 9331111888 | raalokdaiya@gmail.com | Mon–Fri, 10:00 AM – 6:00 PM |
| Principal Officer | Alok Daiya | 18, Brojodulal Street, Kolkata 700006 | +91 9331111888 | raalokdaiya@gmail.com | Mon–Fri, 10:00 AM – 6:00 PM |
Investor Grievances Report
In accordance with SEBI guidelines, we display the complaints data verified against our regulatory filings. We are committed to absolute transparency and trust.
**Annexure- B as per Circular No SEBI/HO/IMD/IMD-II Complaint Data to be displayed by Research Analysts.** Audited for **Alok Daiya**, SEBI Registered Research Analyst (**INH000011468**).